Shipping, Cancellation & Replacement Policy
We aim to deliver your snacks fresh and on time. Here's everything you need to know about our delivery process.
Free Delivery
On orders âš200 and above
24 Hour Window
Report issues within 24 hours for replacement
Trusted Partners
Rapido, Blinkit, Amazon & more
Shipping & Delivery
đ¤Delivery Partners
Cerelia fulfills orders through trusted third-party delivery partners such as:
đDelivery Coverage
- âĸHome delivery in select serviceable locations
- âĸAvailability varies by location and partner operations
â°Delivery Timelines
Important: All delivery timelines are estimates. Delays caused by third-party partners, weather, or operational constraints are beyond our direct control.
Delivery Charges
FREE Delivery
On orders with total product value of
Order Processing
Cancellation Policy
Important Notice
Once an order has been prepared, packed, or handed over to a delivery partner, cancellation may not be possible.
Cancellation requests must be sent via email to:
sales@pukal.orgReplacement Policy
Refund Policy
Due to the consumable nature of our products, refunds are not applicable.
Replacements may be offered for:
Damaged Packaging
Leaked or broken packaging
Wrong Product
Incorrect item delivered
Expired Product
Past expiry date at delivery
Reporting an Issue
24-Hour Window
Replacement requests must be raised within 24 hours of delivery. Requests beyond this timeframe may not be eligible.
Your request should include:
Replacement Process
âĸ Request reviewed and approved
âĸ Replacement arranged at no cost
âĸ Timeline depends on availability
Third-Party Platforms
âĸ Blinkit, Amazon, Rapido orders
âĸ Their policies apply
âĸ Platform handles resolutions
Policy Updates
âĸ Updated from time to time
âĸ Changes posted on this page
âĸ Reflects operational changes
Need Help with Your Order?
Contact us for cancellation requests or shipping support